Refund & Return, Delivery Policy

At VertexAI, we are committed to your satisfaction. We understand that sometimes unforeseen circumstances may arise. This policy outlines our procedures for refunds and returns for our custom AI software development services.

Refund Policy:

• Project Initiation Phase: If you choose to terminate the project during the initial planning and requirement gathering phase (typically within the first 14 days of the project), you will receive a full refund for any upfront fees paid.
• Development Phase: Due to the custom nature of our software development services and the ongoing work invested, refunds are not available once the development phase commences. However, we will work diligently to ensure the project aligns with your expectations through clear communication and progress reports.
• Project Completion and Acceptance: Once the project is completed and you have formally accepted the final deliverable, refunds are not available.

Revisions and Adjustments:

We understand that revisions and adjustments may be necessary during the development process. We offer a reasonable number of revision cycles within the agreed-upon project scope. Any additional revisions or changes beyond the initial scope may incur additional charges.

Delivery Policy:

• Project Timeline: We will establish a clear project timeline during the initial planning phase. We strive to adhere to agreed-upon deadlines and keep you informed of any potential delays.
• Communication: We maintain open communication channels throughout the project lifecycle. You will receive regular progress reports and updates on the development process.
• Delivery Method: The final custom AI software solution will be delivered electronically in a secure and accessible format.

Contact Us:

If you have any questions regarding our refund, return, or delivery policies, please don’t hesitate to contact us. We are here to ensure a smooth and successful project experience.